Customer Service, is what we do...
Most auto owners come to the shop with specific services in mind and an idea of how much they’ll be spending. Sometimes, a courtesy car inspection and a review of your service history will uncover additional items that require attention. How should you react to that?
Here’s some advice: It’s not as if your service advisor is saying “Do you want fries with that?” or “Supersize for 59 cents more.” We are not recommending something extra or something you don’t need. Recommendations are either based on the manufacturer’s maintenance schedule or on a problem uncovered during an automotive analysis.
An important part of our responsibility to our customers to help you understand the car makers recommendations: recommendations that cover every system on the family car and are set by the engineers that design the family car. If our drivers followed every one of those recommendations they would experience better fuel efficiency, enjoy better performance, be safer and avoid a lot of breakdowns and repairs.
Our role here is both as an automotive repair facility and as an educator who will help you with a plan for catching up on scheduled services and a partner in taking care of your family’s vehicle priorities – we are there to help you manage your vehicle needs. Talk to our team of professional automotive repair technicians on your next visit to see what will ensure top performance and safety for your vehicle. Our goal is to ensure your 100% satisfaction!
Thank you for visiting Mercie J Auto Care in Mesa, AZ where we love our customers and their kids! Expect Hot Wheels Racing, Great Customer Service & Excellent Mechanics who know how to fix anything that comes through these bay doors! Our goal is to have everyone of EVERY age to leave happy!