History

In 1995 Rick Smith, a respected certified master technician, struck out on his own after 12 years of General Motors and Nissan dealership experience. Out of all the technicians he worked with over the years, one stood out – Michael Glandon. The timing was finally right in 2001 and Michael agreed to work for Rick. In 2006, a partnership was formed between the Smith and Glandon families.

Values

As certified master technicians we continually update training, equipment, and procedures. As craftsmen, a very high level of importance is placed on cleanliness, professionalism, and doing the best quality job possible.

As men of faith, the treatment of individuals is paramount. Employees, vendors, and of course clients, must be treated with respect, kindness, and integrity. Business operations and policy are based on biblical principals.

Leadership

Bosses push, leaders pull. At Mercie J there is no need to force the employees to do what’s right. Every person on staff is fully on board with the vision of Mercie J and follows the leadership that Michael and Rick provide. Before making any decision, all of us at Mercie J ask 3 questions, “Is it good for the car, is it good for the client, and is it good for the company?” If the answer to all three “C’s” is yes, then we’re good to go, if not, then we need to come up with a solution. So whether you deal with an owner or an employee, you will receive the same level of service with the ultimate goal of serving you for life.

Experience

Our technical staff has 70 years of combined experience servicing most makes and models both import and domestic. We have a reputation for diagnosing the most difficult issues as well as performing top quality scheduled maintenance. Our counter staff has more than 60 years of combined experience giving solid consultation to help you make the most informed decisions possible.

About Us: Providing Auto Repair Services in Mesa for More than 21 Years

If you're looking for a local auto repair shop that you can trust, consider Mercie J Auto Care. Ever since 1995, Mercie J Auto Care has been providing our friends and neighbors in Mesa with dependable, trustworthy auto repair services. Whether your vehicle needs a minor tune-up to a major overhaul, our trained service technicians are skilled at quickly diagnosing and pinpointing solutions to problems, saving you valuable time and money.

A True Alternative to the Dealer

Looking for an affordable alternative to the high auto repair service pricing at the local dealership? Mercie J Auto Care can help. Owned by an ASE Certified Master Technician and supported by a team of ASE certified mechanics who receive ongoing training in automotive technology and auto repair services, we're proud to be able to offer you dealership quality knowledge and experience without dealership pricing!

Cutting-Edge Technology and Real-World Experience Get You Back on the Road Faster.

Our team of technicians is up to date on the latest automotive technology and has professional, hands-on experience working with both foreign and domestic vehicles. We use the most current diagnostic equipment available including original factory equipment, meaning that we can more quickly uncover the problem and begin working on the solution. Combining cutting-edge technology with real-world experience, our technicians are able to get your car back on the road in less time than it takes other shops to simply figure out what's wrong!

Contact Us...We're Here to Help!

We invite you to take a look around our website and learn a bit more about our auto repair shop and what we do. Read some of the testimonials from some of our many happy customers, or find out more information on some of our auto repair specialties. Call or email us to inquire about how we can help with your specific automobile concern. And if you're in the Mesa area, feel free to stop by the shop and say hello, even if you aren't currently in need of auto repair or maintenance services. We'd be delighted to introduce ourselves, show you around the facility and answer any questions you may have about our business and our services.

Price shopping for a gallon of milk is relatively easy. There are a lot of regulations controlling food so the quality is somewhat uniform. Other grocery items may be a little more difficult – we have to read labels and calculate price per ounce because the packaging may be different sizes. When we move to things like clothing or appliances, we have to work a little harder to be educated consumers. The fact that some advertising is misleading makes the process even that more difficult.

In any type of service business, the challenge goes up exponentially. Parts like roof shingles, plumbing valves, and alternators vary in quality. Without expertise in those fields, it is almost impossible to really tell the difference. Labor is even more difficult. What unseen details are included or overlooked?

The absolute best way to compare is to interview others who have done business with the companies you are interested in. Once you have decided to check pricing, here are some questions you should ask.

• Is the estimate just parts and labor?
•  Does the estimate include tax?
• Are there additional charges for shop supplies or waste disposal?
• How long is the warranty?
• Does the warranty cover parts and labor?
•  Is the estimate padded a bit to cover any unknowns?
•  Is there a guarantee that the estimate will not be exceeded?
• Are tow bills or any additional failures covered due to a warranty issue?

The reality is that in most cases, no shop can give you an accurate estimate without first inspecting the vehicle. Ultimately, it’s best to choose a shop you are comfortable with – one that you are confident is giving you everything you pay for. A year after the repairs are completed you will remember the quality far more than you will remember the price. In the end, quality repair shops are going to be very similar in price.

Repair shopping can be very confusing. If you have any questions about a particular situation, please give us a call. Even if we are not in the running for your business, we’ll still be glad to give you information to help you make your best choice.