Customer Service, is what we do...
Most auto owners come to the shop with specific services in mind and an idea of how much they’ll be spending. Sometimes, a courtesy car inspection and a review of your service history will uncover additional items that require attention. How should you react to that?
Here’s some advice: It’s not as if your service advisor is saying “Do you want fries with that?” or “Supersize for 59 cents more.” We are not recommending something extra or something you don’t need. Recommendations are either based on the manufacturer’s maintenance schedule or on a problem uncovered during an automotive analysis.
