What are Quality Control Checks?
Today I’d like to talk a little bit about quality control. Sometime ago I was referred a great book to read and I would suggest you read it if you’re a manager of any business. It is called The Checklist Manifesto.
Today I’d like to talk a little bit about quality control. Welcome to Mercie J Auto Care where compassion and craftsmanship come together. I’m Rick Smith, master certified technician. Sometime ago I was referred a great book to read and I would suggest you read it if you’re a manager of any business. It is called The Checklist Manifesto. One of the things that we do for quality control here at Mercie J, is we have many checklists that our employees follow so that everything gets addressed that we need addressed. Another thing that we do is we often times have a second person quality control check the job after we’re done. So the technician will do the work, quality control check it then maybe myself or my business partner or even one of the service advisers will go back and check the car again. The third thing that we do is we try to empower everyone on our staff to solve the problem if they see it. Now one of the things brought this to mind share with you today is my name is Rick Smith not Rico. We got these nice new uniforms and they are nice uniforms, but somewhere along the line they did not quality-control check it or they did not empower everybody to make sure that the right name is on it. Now they’ll resolve it for me, I don’t have any complaints about the company but I just thought it was interesting that that slip through the cracks. So you can be confident that here at Mercie J, we do everything we can to make sure that your car is Quality Control checked before it leaves. Thanks for watching today until next time. Safe travels and blessings to you.
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